TERMS OF PURCHASE
Last Updated: 14 June 2026
1. INTRODUCTION
These Terms of Purchase govern all purchases made for use on the Zenos RP platform ("Platform"), operated and provided by DWDevelopment.
By making a purchase, the purchaser ("Customer") agrees to be bound by these Terms of Purchase, the Platform License Agreement, Privacy Policy, and any other applicable Platform policies.
2. PRE-PURCHASE APPROVAL
2.1. Certain products and services require review and approval by Platform staff prior to purchase.
2.2. Customers must create a support ticket and obtain approval before purchasing any custom content, including but not limited to MLO imports, vehicle imports, and custom clothing items.
2.3. DWDevelopment reserves the right to deny any request that is deemed unsuitable for the Platform, conflicts with existing content, negatively impacts performance, or is otherwise not in the best interests of the Platform.
2.4. Approval of a request prior to purchase does not guarantee indefinite availability of the purchased content on the Platform.
3. DIGITAL GOODS
3.1. All purchases are for digital goods, services, or Platform-related benefits only.
3.2. Purchased items remain subject to Platform rules and administrative decisions.
3.3. The Platform reserves the right to remove, modify, relocate, or disable purchased content where necessary for operational, technical, balancing, legal, or administrative reasons.
3.4. Purchases provide access to content and roleplay opportunities within the Platform only. No purchase guarantees profit, business success, player activity, membership growth, or any particular in-game outcome.
4. MLO IMPORTS
4.1. MLO imports are restricted to one (1) imported MLO per gang or business unless a specific exemption is granted by Platform staff.
4.2. Customers must legally purchase the MLO asset and transfer the asset to DWDevelopment through the CFX Asset Escrow Portal where applicable.
4.3. As an alternative to transferring a purchased asset, Customers may select an eligible MLO from the K4MB1 Store or Patoche Maps Store where DWDevelopment already maintains the necessary licenses.
4.4. Approval of an MLO import is not guaranteed.
4.5. An MLO request may be denied for reasons including, but not limited to:
a) The MLO has already been designated for future public availability through an auction or community release.
b) The MLO conflicts with existing server content, maps, interiors, or resources in a manner that cannot reasonably be resolved.
c) The MLO is considered low quality, unstable, poorly optimized, or likely to cause significant performance issues.
d) The MLO contains content deemed inappropriate for the Platform.
e) Technical limitations prevent successful implementation.
4.6. DWDevelopment reserves the right to remove or modify imported MLOs if required for server stability, performance, development, balancing, or operational needs.
5. CUSTOM VEHICLE IMPORTS
5.1. Customers must create a support ticket and receive approval before purchasing a custom vehicle import.
5.2. Customers must legally purchase the vehicle asset and transfer the asset to DWDevelopment through the CFX Asset Escrow Portal where applicable.
5.3. Approval of a vehicle import is not guaranteed.
5.4. A vehicle request may be denied for reasons including, but not limited to:
a) The vehicle has already been designated for future public availability through an auction, dealership release, or community event.
b) The vehicle conflicts with existing server content or technical systems.
c) The vehicle is considered low quality, unstable, poorly optimized, or likely to cause significant performance issues.
d) The vehicle contains content deemed inappropriate for the Platform.
e) Technical limitations prevent successful implementation.
f) The vehicle would negatively impact server balance, economy balance, roleplay quality, or gameplay progression.
5.5. DWDevelopment reserves the right to remove, modify, rebalance, or restrict imported vehicles if required for server stability, performance, development, balancing, or operational needs.
6. CUSTOM CLOTHING ITEMS
6.1. Custom clothing orders are subject to developer availability.
6.2. While DWDevelopment aims to complete custom clothing orders within fourteen (14) days, delivery times are estimates only and are not guaranteed.
6.3. Customers are strongly encouraged to create a support ticket prior to purchasing custom clothing packages in order to discuss requirements, designs, feasibility, and expected delivery timelines.
6.4. DWDevelopment reserves the right to reject designs that:
a) Infringe intellectual property rights.
b) Contain offensive, hateful, discriminatory, or inappropriate content.
c) Cannot be reasonably implemented within the technical limitations of the Platform.
d) Would negatively impact Platform performance or stability.
6.5. Reasonable revisions may be provided at the discretion of DWDevelopment. Significant redesign requests may require additional charges.
7. REFUNDS
7.1. Due to the nature of digital goods and services, purchases are generally non-refundable.
7.2. Refunds may be issued where DWDevelopment determines that a purchased product or service cannot reasonably be delivered.
7.3. No refund shall be provided where a request is denied due to undisclosed information, failure to follow the approval process, violation of Platform rules, or circumstances outside the reasonable control of DWDevelopment after work has commenced.
7.4. Chargebacks or payment disputes may result in immediate suspension or termination of access to Platform services pending investigation.
8. NO OWNERSHIP RIGHTS
8.1. Purchases grant access to content or services within the Platform and do not transfer ownership of any Platform assets, systems, or intellectual property.
8.2. Purchased content remains subject to Platform administration and may be modified, relocated, balanced, restricted, or removed where necessary.
9. LIMITATION OF LIABILITY
9.1. DWDevelopment shall not be liable for losses arising from server wipes, technical issues, balancing changes, content removal, account actions, downtime, or operational decisions affecting purchased content.
9.2. All products and services are provided on an "as-is" basis without warranties of any kind.
10. CHANGES TO THESE TERMS
10.1. DWDevelopment reserves the right to modify these Terms of Purchase at any time.
10.2. Continued use of purchased content or Platform services following such changes constitutes acceptance of the revised Terms.
11. CONTACT
Questions regarding purchases, approvals, refunds, or custom content requests should be directed through the official Zenos RP support ticket system or by email at:
dwdevelopment@proton.me